PACKAGING AND DELIVERY INFORMATION

MEASURING UP FOR DELIVERY

When buying large items of furniture, it is most important to make sure it will fit through
the property access and into the intended space in your room. Make sure there is enough
height, width and diagonal depth to accommodate your furniture's entry and that there's
plenty of room to maneuver around corners and through doors.

STEPS TO ENSURE A PROBLEM FREE DELIVERY

Before ordering, please check carefully that the products you have ordered will fit into the
intended space in your home. It is extremely important that customers advise us of any
potential delivery difficulties or obstacles. It is important to ensure it can fit through all the
entryways, elevators and stairways of your home. Follow these steps to ensure efficient
delivery and avoid returns. Charges will apply for re-delivery caused by failed delivery or
cancellation.

Here are some important tips you need to consider before ordering your furniture:
• Determine the best pathway from outside your home to the room where the new item
will be placed.
• Make sure all access points are unobstructed and wide enough for the desired item.
• Measure the heights and widths of all entryways, including all stairways and hallways,
both inside and outside your home (see 1).
• Measure the interior widths, depths and heights of all elevator doors to be used for
delivery.
• Measure your entry clearance – the distance from the wall through the doorway to the
opposite wall (see 2).
• Factor in all corners, ceiling height, stairways (heights, widths, angles, bannisters), and
low hanging fixtures. Also account for any architectural details (see 3).
• To ensure successful delivery, the item’s minimum clearance must not exceed the
height or width of any of the entryways (elevators and stairways included) to be used for
delivery.
• Note that the furniture measurements we provide reflect overall dimensions of the
product and doesn't not include packaging
• You must account for size of the packaging which may be around 15% more than the
actual dimensions of the furniture
• For larger sofas you will also need to check there is enough space to turn the furniture.
• Are there any internal obstacles –wall lights, low hanging lights, framed prints on wall,
low ceilings, beams? Have you considered them?

IMPORTANT: This is only a guide and does not guarantee your furniture purchase will fit.
Also our delivery personnel are not equipped to remove doors and windows to effect access
or even open the crates. If doors, windows or stair banisters need to be removed in order
for the furniture to fit, you will need to arrange this on your own.

MEASURE THE SPACE WHERE THE FURNITURE WILL SIT.

Check that the furniture will fit the space in the room where it will sit. The
dimensions of each piece of furniture can be found on our website and the product
pages. If you need any additional dimensions, please feel free to contact our
Customer care or email us.
Furniture can appear smaller in the online store than it actually is. The furniture
will appear a lot bigger in your room. The easiest way to check the amount of floor
space a piece of furniture will take up is by marking the area out on the floor
where the furniture will sit. This can be done by either using masking tape or a
newspaper template.

KNOW OUR PACKAGING

As much as we love our products and how carefully they are handled and handcrafted in our
factories, it is utmost important for us to secure these products while in transit for the
safety of the goods, considering unpredictable and multiple handling at times may damage
these goods. We secure most of the goods with multilayer packaging involving Plastic
wraps, Bubble sheet, Foam sheets, Foam Corners all packed in a Heavy gauge Corrugated
boxes. To further secure these, we sometimes pack them with the wooden crates in some
cases if required. We understand that these wooden crates make the packaging bulky,
however they are absolutely necessary for securing the product during their transit and are
unavoidable. In fact, we spend a huge amount of money making these crates in order to
secure the products.

If the packages are too large to pass through your staircase or entryway, one important tip
is to open the products downstairs and then take the open products up in parts. Like you
can remove the seats, cushions and detachable legs to make the product lighter. These can
be easily assembled in your living room or the final room where the product will be placed.

OPENING THE PACKAGING

Once you receive the goods, please note that the delivery person is not authorized
or allowed by our logistics partner to wait while you are opening the goods.
However, in case you see any extreme visible damage to the external packaging
(carton, crate etc), you should show the same to the delivery personnel and open
the goods yourself or with the help of a local carpenter (if there is a wooden crate)
and inspect the same. Any damage to the product/ packaging should be shown to
the delivery personnel. We also advise you to take pictures of the damaged
product or external packaging and send a mail to MAGARI with the Order details,
for us to take the case up with our logistics partner. The note of the damage
should also be made on the Proof of Delivery Slip or Airway Bill (AWB).

IMPORTANT: Please note that the Delivery Personnel are not obliged or authorized
to open/ assemble the furniture or packages. Please note that their duty is to
deliver the goods to the customer and they are not directly employed with Magari and work with the Third Party Logistics companies. You are requested to
cooperate with them and not force them to open the crates, packages etc.

IMPORTANT: Measurement of furniture/ packages is customer's responsibility and
we encourage to study the sizes mentioned on the product page carefully and see
if the furniture you order fits into your entryway and rooms before ordering the
products. We will not be responsible if the furniture does not fit/ pass through the
entry way/ stairway etc. Please note that any failed delivery due to any such
refusal or unavailability and any subsequent attempts to deliver the goods will be
charged extra by Magari or the Logistics partner.
INFORMATION ABOUT HIGHER FLOORS
The delivery person will deliver the goods to your building premises or wherever it
is physically possible to deliver the goods for them. However for higher floors,
there may be some extra charges. Having said that, kindly let us know about the
information on things like availability of a “Service Lift” etc.